Return policy:
Los pedidos de Elena Rossi, are eligible for a refund or return in the following cases: Elena Rossi, are eligible for a refund or return in the following cases:
-The product arrived in a defective state and you contacted Elena Rossi the day you received the order, attaching photographic evidence.
-The order was canceled in the first 24 hours after the purchase.
To obtain a return or exchange request for a purchase made directly from the Elena Rossi, website, please contact soporte@elenarossi.shop.
We cannot refund money for purchases from resellers. Contact the dealer where you purchased your product.
Upon receipt of a return, a Elena Rossi technician will examine the product to assess the cause of the defect and a refund will be issued accordingly.